Play for fun — not to escape your problems. 99group believes the best gaming experience happens when it is approached with full awareness, self-control, and healthy limits. We provide the tools and support you need to stay in control.
At 99group, we do not just provide an enjoyable gaming experience — we are also deeply committed to the well-being of every member on our platform. This Responsible Gaming Policy is not merely a formality; it reflects our core value that member safety and health come before everything else.
We understand that most of our members play for fun, leisure, and the thrill of the game. However, we also recognise that for a small number of individuals, gambling can become difficult to control. That is why we invest in a range of tools and resources to help you — or someone you know — get the support needed before problems become more serious.
This page contains a comprehensive guide on how to identify signs of problem gambling, the self-control tools available on the 99group platform, and the help resources you can access. Read it carefully and keep this information for future reference.
Identifying problems early is the most important first step. Below are warning signs to watch for in yourself or those around you.
Frequently borrowing money from family, friends, or using credit cards solely to continue gambling.
Continuing to play after a loss in hopes of "winning back" money already lost — this is a serious red flag.
Lying to family or close ones about how often and how much you gamble, or hiding your gambling account.
Feeling restless, irritable, or stressed when not gambling, and relying on gambling to alter your mood.
Work, family, or social relationships begin to suffer because too much time and energy is being spent on gambling.
Money intended for daily necessities such as rent, bills, or food is being used for gambling.
Remember: Identifying a problem does not mean you are weak — it means you are brave and responsible. The sooner you take action, the easier it is to overcome. Use our self-control tools or contact 99group customer support to get the help you need.
The 99group platform is equipped with a range of self-control tools that you can activate at any time directly from your account. These tools are designed to help you stay in control without having to give up entertainment entirely.
Set a maximum deposit limit for a 24-hour, 7-day, or 30-day period. Once the limit is reached, the system will automatically block further deposits until the period resets.
Active ImmediatelySet a time limit for each gaming session. Once the limit is reached, the system will notify you and automatically end the session to prevent unintentional overplay.
Active ImmediatelyNeed a break from the platform? Activate a temporary pause for 24 hours, 48 hours, or 7 days. During this period, you will not be able to log in to your account, giving you the space to step back.
Active ImmediatelyA more serious option for members who feel they need to stop gambling for a longer period — 1 month, 3 months, 6 months, or permanently. Your account will be fully locked for the duration.
Full ProtectionReview your full history of gameplay, deposits, withdrawals, and time spent on the platform. This information helps you make more informed decisions about your gaming habits.
Always AvailableChoose to opt out of all promotional notifications, bonuses, or special offers that may encourage you to play more than planned. This control is entirely in your hands.
Active ImmediatelyHow to Access the Control Tools: All self-control tools are accessible through the "Account Settings" section after logging in. For self-exclusion or limits that require verification, contact our support team at [email protected] and your request will be processed within 24 hours.
The following questions are designed to help you assess your own gambling habits. Answer honestly — there are no right or wrong answers. The goal is to give you a clearer picture of your relationship with gambling.
Have you ever gambled with more money than you originally planned?
Have you ever borrowed money or sold belongings to fund your gambling?
Have family members or friends ever expressed concern about your gambling habits?
Have you ever lied to others about how often or how much you gamble?
Do you feel compelled to keep gambling even when you know you should stop?
Has gambling ever caused problems in your relationship with your partner, family, or friends?
Have you ever neglected work or family responsibilities because of gambling?
Do you gamble as a way to escape from problems or negative feelings such as stress and sadness?
Have you ever tried to stop gambling but failed, even after making a firm resolution?
Do you feel restless or uneasy when you are unable to gamble for a few days?
Interpretation: If you answered "Yes" to 3 or more questions, you may be showing signs of problem gambling. We encourage you to use our self-control tools or contact 99group customer support for a confidential discussion without any judgment.
Responsible gaming starts with the right mindset. Follow these simple tips to keep your playing experience enjoyable and always in control.
Decide how much money you are willing to lose before starting a session. Treat it as the cost of entertainment — just like buying a movie ticket or dining out.
Once you have reached your set loss limit, stop. Chasing losses will only lead to greater losses and irrational decisions.
Use 99group's session time limit tool. Playing for too long can impair your judgment and lead to unplanned wagers.
Gambling is not a solution to emotional or financial problems. If you are feeling stressed, angry, or upset, avoid gambling and seek healthier alternatives instead.
Make sure gambling never takes time away from family, work, hobbies, and meaningful social activities.
We do not just talk about responsible gaming — we take concrete action every day to ensure our platform is a safe environment for all members.
Our KYC process ensures that only individuals aged 18 and above can register and play on the 99group platform.
All our customer support staff are trained to identify and assist members who may be experiencing gambling-related issues.
Our system proactively monitors risky gaming patterns and may reach out to members if concerning activity is detected.
We do not use manipulative marketing tactics or send promotions to members who have activated self-exclusion.
Answers to the most frequently asked questions from our members regarding responsible gaming.
Our platform is designed to deliver the best entertainment while keeping your well-being a top priority. Register today and enjoy a gaming experience that is safe, fair, and fully in your control.