Terms and Conditions 99group – Platform Usage Guidelines

Member Eligibility

The 99group platform is restricted to individuals who meet the following eligibility requirements. By registering as a member, you confirm that you meet all the conditions stated below.

• Minimum age: You must be at least 18 years of age, or the legal minimum age in your local jurisdiction, whichever is higher. 99group enforces a zero-tolerance policy against underage use of the platform.
• Legal capacity: You must have full legal capacity to enter into a binding agreement. Individuals who lack the legal standing to form a contract are strictly prohibited from using this platform.
• Location: You are solely responsible for ensuring that the use of online gaming platforms is lawful in your jurisdiction. 99group is not liable for any violations of local laws committed by members.
• One account only: Each individual is only permitted to hold one active account on 99group. Registering multiple accounts is strictly prohibited and may result in the closure of all associated accounts and forfeiture of all balances.

Account Registration & KYC Verification

The registration process at 99group is designed to ensure the security and legitimacy of every member account. Accurate and complete information is required at the time of registration.

• Accurate information: You must provide accurate, current, and complete information during registration, including your full name, date of birth, active email address, and valid phone number.
• KYC Verification: As part of the Know Your Customer (KYC) procedure, 99group reserves the right to request identity verification documents such as a copy of your ID card, passport, or other valid official documents. The KYC process is for your protection and to prevent illegal activities.
• Unique email address: Each account must be linked to a unique email address. The same email cannot be used to register more than one account.
• Password confidentiality: You are solely responsible for maintaining the confidentiality of your account password. Do not share your password with anyone, including 99group support staff.

Once KYC verification is successfully completed, your withdrawal limit will be increased and you will enjoy full access to all features on the 99group platform.

Deposits & Withdrawals

99group offers a variety of secure and convenient payment methods for Malaysian members. All financial transactions are processed through channels protected by 256-bit SSL encryption.

• Deposit methods: Deposits can be made via FPX bank transfer, Touch 'n Go eWallet, Boost, GrabPay, and other local Malaysian payment methods. Minimum and maximum deposit limits will be displayed during the deposit process.
• Currency: All transactions on 99group are processed in Malaysian Ringgit (RM). Any transactions in foreign currencies are subject to the current exchange rate set by the payment provider.
• Withdrawal: Withdrawal requests will be processed once account verification is complete. Processing times vary depending on the chosen payment method. Your winnings can only be withdrawn to a bank account or e-wallet registered in your own name.
• Minimum withdrawal: A minimum withdrawal limit applies to each payment method. Please check the Withdrawal section on the platform for full details.
• Segregated funds: Member funds are held separately from 99group's operational funds. This ensures your winnings are always available and protected.

Bonuses & Promotions

99group offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms stated in each promotional offer.

• Wagering requirement: Most bonuses require a wagering requirement to be met before winnings derived from the bonus can be withdrawn. The exact wagering requirements will be stated in the terms of each promotion.
• One bonus per promotion: Each promotion can only be claimed once per member, unless otherwise stated. Attempting to claim the same bonus more than once through multiple accounts will result in the cancellation of all bonuses.
• Valid period: All bonuses have a specified validity period. Bonuses that are not used within that period will expire automatically without any compensation.
• Eligible games: Not all games contribute equally towards bonus wagering requirements. Certain games may be excluded or carry a different contribution rate. Please refer to the specific terms of each promotion.
• 99group's rights: 99group reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. 99group's decisions on all bonus-related matters are final.

Game Rules & Fairness

All games offered on the 99group platform use a Random Number Generator (RNG) system that has been independently verified by recognised international audit bodies. This ensures that every spin, card hand, or game outcome is truly random and fair.

• Final decision: The outcome of all games is final once resolved by the system. No appeals may be made against game results generated by a certified RNG.
• Technical issues: In the event of a technical disruption during gameplay, 99group will endeavour to resolve the situation in the fairest manner possible based on available system records. In cases where a resolution cannot be reached, 99group reserves the right to void the round in question and refund the wager.
• RTP Value: The Return to Player (RTP) value for each game can be found in the respective game information. RTP is a long-term estimate and does not guarantee winnings for any individual session.
• Live Casino games: For Live Casino games, outcomes are determined by a real dealer in a controlled and monitored environment. All sessions are recorded for dispute resolution purposes.

Member Conduct & Prohibited Activities

99group enforces a strict policy against all forms of unethical conduct, fraud, or illegal activity on our platform. Members who violate these rules will face serious consequences.

• Strictly prohibited: Use of automated software (bots), hacking tools, algorithms, or any technological means designed to gain an unfair advantage in games.
• Fraud & collusion: Any form of fraud, collusion with other players, or manipulation of the gaming system is strictly prohibited and may result in legal action.
• Money laundering: The 99group platform must not be used for any money laundering or illegal financing activities. 99group will report any suspicious activity to the relevant authorities.
• False information: Providing false, inaccurate, or misleading information during registration or the KYC process is a serious violation that may result in account closure and forfeiture of all funds.
• Multiple account usage: Owning or using more than one account to circumvent limits, obtain additional bonuses, or for any other purpose is strictly prohibited.

Account Security & Privacy

Your account security is a shared priority between you and 99group. We have implemented comprehensive technical security measures, though there are also responsibilities you must uphold on your end.

• Password responsibility: You are solely responsible for all activities that occur within your account. Use a strong and unique password, and enable two-factor authentication (2FA) where available.
• Immediate reporting: If you suspect your account has been accessed without authorization, contact the 99group support team immediately. Prompt action can help prevent further losses.
• Data encryption: All your personal and financial data is protected with 256-bit SSL encryption. Your information will not be shared with third parties without your consent, except as required by law.
• Transaction records: 99group maintains complete records of all transactions for the period required by regulatory standards. You may request a copy of your account transaction records through customer support.

Account Suspension & Closure

99group reserves the right to suspend or close any member's account for reasonable cause. The following are circumstances under which such action may be taken.

• Violation of any section of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or other illegal activities.
• Failure to comply with KYC verification requests within the specified timeframe.
• Use of multiple accounts or attempts to exploit promotions.
• Member's own request to close the account.
• Instructions from competent regulatory authorities.

In the event of account closure due to a terms violation, 99group reserves the right to forfeit any bonus balance that has not met the wagering requirements. Valid cash balances will be returned upon completion of the investigation, unless evidence of fraud is found.

Limitation of Liability

By using the 99group platform, you acknowledge and agree to the following limitations of liability set out by the company.

• Gaming risks: You play at your own risk. 99group is not liable for any financial losses incurred while using our platform, except in situations where such losses are directly caused by 99group's gross negligence.
• Service disruption: 99group does not guarantee that the platform will always be available without interruption. Any losses resulting from technical disruptions, system maintenance, or circumstances beyond our control will not be compensated by 99group.
• Third-party links: Where links to third-party websites are provided, 99group is not responsible for the content or privacy practices of those websites.
• Game outcomes: 99group is not liable for any game outcomes generated by a certified and correctly functioning RNG system.

Changes to Terms & Applicable Law

99group reserves the right to modify, add, or amend these Terms and Conditions at any time. Changes will take effect immediately upon publication on this website.

• Change notice: For material changes, 99group will endeavour to provide reasonable notice via the member's registered email or in-platform notification. However, it remains the member's responsibility to review these Terms and Conditions periodically.
• Continued use: Continued use of the 99group platform after any changes to the terms are published constitutes full acceptance of those changes.
• Applicable law: These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any disputes arising in connection with these terms will be resolved through the dispute resolution procedures established by 99group.
• Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.